Introduction

Primentoring AI ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

1. Authentication Data

When you sign up or log in to Primentoring AI, we collect the following information:

• Email address - for account creation and communication
• Name (first and last name) - to personalize your experience
• Profile picture - from your authentication provider (optional)

2. LinkedIn Integration (Optional)

If you choose to sign up or log in using LinkedIn, we may collect:

• Your LinkedIn profile name
• Email address associated with your LinkedIn account
• Profile picture from your LinkedIn account
• Professional information (if you choose to import it for mentor profile completion)

3. Profile Information

You may voluntarily provide additional information to complete your profile, including:

• Job title and professional experience
• Educational background
• Skills and areas of expertise
• Bio and professional achievements
• Timezone and location preferences

Third-Party Authentication Provider

We use Clerk.dev as our authentication service provider. Clerk is a trusted, SOC 2 Type II certified platform that handles user authentication securely. When you create an account:

• Your authentication credentials (passwords, OAuth tokens) are stored and encrypted by Clerk
• Clerk is GDPR and CCPA compliant
• We do not store your passwords on our servers
• Clerk's Privacy Policy: https://clerk.com/legal/privacy

How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
• To authenticate your identity when you log in
• To provide personalized mentoring services
• To facilitate connections between mentors and mentees
• To process payments and bookings
• To send important notifications about your account and sessions
• To improve our platform and user experience
• To comply with legal obligations

AI Data Processing (Dana AI)

Our AI mentoring features ("Dana AI") process the following data:

• Text conversations with AI mentors
• Voice interactions during real-time AI sessions
• AI memory data (learned preferences and context about you)
• Session metadata (timestamps, duration, interaction patterns)

How AI Data Is Used

• To generate personalised AI mentor responses
• To improve the accuracy and relevance of the AI mentor's digital twin
• To provide session insights and summaries
• To train and enhance AI models (only with your consent)

Managing Your AI Data

• Opt out of AI training data usage via Settings
• Delete all chat history, voice history, or AI memory at any time
• Export your data in a portable format

Data Sharing and Third Parties

We do NOT sell, rent, or share your personal data with third parties for marketing purposes.

We only share your data with trusted service providers necessary for platform operations, including:

• Authentication services - For secure user login and account management
• Payment processors - For secure transaction processing
• Email services - For sending notifications and communications
• Calendar and video services - For session scheduling and virtual meetings
• Cloud infrastructure providers - For hosting and data storage

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes related to our platform operations.

Legal Basis for Processing (GDPR Article 6)

We process your personal data based on the following legal grounds:

• Contractual necessity — to provide mentoring services, process payments, and manage your account
• Legitimate interests — to improve our platform, prevent fraud, and ensure security
• Consent — for AI training data usage, marketing communications, and optional analytics cookies
• Legal obligation — to comply with tax, accounting, and other legal requirements

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States and countries within the European Economic Area. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all third-party service providers
• Compliance with applicable data protection frameworks

Data Security

We implement industry-standard security measures to protect your personal information:

• Data encryption in transit (HTTPS/TLS)
• Data encryption at rest for sensitive information
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure (AWS, PostgreSQL)

Your Rights

You have the following rights regarding your personal data:

• Access - Request a copy of your personal data
• Correction - Update or correct inaccurate information
• Deletion - Request deletion of your account and data
• Export - Download your data in a portable format
• Opt-out - Unsubscribe from marketing communications
• Restriction - Request restriction of processing of your personal data
• Portability - Receive your data in a structured, commonly used, machine-readable format
• Objection - Object to processing based on legitimate interests
• Automated decisions - Not be subject to decisions based solely on automated processing that produce legal or similarly significant effects

If you are in the EEA, you also have the right to lodge a complaint with your local data protection supervisory authority.

To exercise these rights, please contact us at info@primentoring.ai

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Specific retention periods:

• Account data — retained for the duration of your account, plus 30 days after deletion
• Financial records — retained for 7 years as required by tax regulations
• AI conversation data — retained until you delete it or close your account
• AI training data — anonymised data may be retained indefinitely; personal data is removed upon opt-out or account deletion
• Server logs — retained for 90 days for security and debugging purposes

When you delete your account, we will remove your personal information within 30 days, except where we are legally required to retain certain data.

Cookies and Tracking

We use cookies and similar technologies to keep Primentoring AI working, remember your preferences, and understand how the platform is used. The first time you visit, a banner asks for your consent. You can change your decision at any time from the "Cookie Settings" link in the footer.

Cookies fall into four categories:

• Strictly necessary— required for sign-in, security, and core platform features. These are always on.
• Functional— remember preferences such as your selected currency and onboarding progress.
• Analytics— aggregated, anonymous statistics about how the site is used (for example, Google Analytics).
• Marketing— measure the effectiveness of our advertising (for example, Google Ads).

We honour Google Consent Mode v2: until you opt in, no analytics or advertising cookies are written and no personal identifiers are shared with Google. Your decision is stored in a cookie on .primentoring.ai so the same choice applies across our website and app. For the full list of cookies we set, see our Cookie Policy. You can also block or delete cookies from your browser settings, but some features may stop working. When you are signed in to your account, your most recent cookie preferences are automatically restored on any new browser or device so you do not need to choose again. You can update or withdraw your consent at any time from "Cookie Settings" in your account settings or the footer.

Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

Primentoring AI

info@primentoring.ai

primentoring.ai

Monday - Friday, 9 AM - 5 PM EST

Regulatory Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR) - European Union & United Kingdom
• California Consumer Privacy Act (CCPA) - United States
• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• Other applicable data protection laws